On The latest episode of ASW Conversations, our host and writer Peter Bulmer speaks with J.D. Ney, the Canadian automotive apply lead at J.D. Power.
A current research from The information and analytics agency ranked buyer satisfaction amongst supplier and non-supplier service and restore centres. It additionally found that enterprise Inside the aftermarket dropped by Greater than 1 / 4 in 2021.
So what does this imply for the aftermarket going forward? What patterns might primarytain? What ought to retailers be taking away from all of this? Ney options these questions and extra on The latest episode of ASW Conversations: How store enterprise has modified.
“The numbers in our research for the 2021 research have been so completely different than what we’ve seen Prior to now, And actually reversed a many yrs-previous enchancment of extra income market share On this market shifting away from the aftermarket and in the direction of new automotive sellers. And That is the primary yr that I can primarytain in thoughts the place that enchancment reversed.”
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