UPDATE: Phoenix woman gets reimbursed $900 from travel website – Arizona’s Family

PHOENIX (3TV/CBS 5) — Kim Golis says As a Outcome of of three In your Facet; she has Greater than $900 again in her pocket.

“I wasn’t giving up. I acquired Gary Harper on my side, and that was good,” Golis said. “It is good to know You’ve somebody on your side.”

In a earlier 3 In your Facet report, Golis defined how she used the journey internet website Resorts.Com To order a room on Coronado Island. The $510 room was for her grownup daughter and her household For his or her annual California journey.

Phoenix woman says journey internet website misplaced her ‘assured’ lodge reservation

“To start with, it’s Coronado, and it’s June. So, getting out of Arizona in June to go to Coronado is A fantastic deal with,” Golis defined To three In your Facet.

The reservation was assured by Resorts.Com. However when Golis’s daughter arrived, dangerous information.

“So, what occurs when your daughter will get to the lodge?” 3 In your Facet’s Gary Harper requested. “They acquired there, and the lodge said they Did not have a room,” she replied. “However it’s assured,” Harper said. “That is proper.”

Golis Needed To Search out ancompletely different out there room at ancompletely different lodge, but when she did, it value round$1,415. That is about 3 occasions Greater than what she was anticipating to pay On The completely different place.

“They want some place To maintain. So, I said we’ll Do this, And that I am going to take it up with Resorts.Com As quickly as we get again,” Golis said.

Since June, Golis says she’d been battling Resorts.Com to refund her the distinction she Needed to pay between The two rooms, proper round $912. So, she contacted 3 In your Facet, and Gary Harper acquired a maintain of the journey internet website. After wanting into the matter, Resorts.Com promptly refunded Golis $912.

“Actually, It has been Every week since Gary contacted them, They typically acquired again to me, And that i acquired the refund. So, what I Might not do in three months he acquired carried out in Every week,” Golis said.

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